Videocraft

Equipment Repair Form

Complete all fields accurately — this populates the repairs spreadsheet directly.

⚠️

Before you submit: The item must be tested in-house and marked Out of Service in RentalPoint before submitting this form. Vague fault descriptions ("it's broken") will be returned. Be specific.

Submitter Details

Requested By *

Location *

🏙 Melbourne

🌉 Sydney

Department *

Rentals

Tech Services

Asset Information

Barcode *

Serial Number

Manufacturer

Model

Job / Booking Origin (if applicable)

Fault Details

Test Status *

✅ Tested & Confirmed

🔧 Requires Testing

📋 Client Reported Only

Description of Fault *

Be specific enough for a repair technician to reproduce the fault.

Work Required

Type of Repair Required

🔧 Internal VC Assessment / Repair

📦 Send Off for Repair (external supplier)

Chargeable to Client? *

✅ Yes

❌ No

Freshdesk Ticket / Client Invoice Details *

Warranty

Is this item under warranty? (if known)

✅ Yes

❌ No

❓ Unknown

Warranty Details

Photos Optional

Upload Photos (JPEG only, up to 10 files, 5MB each)

📷

Click to select photos or drag and drop here

JPEG files only — useful for insurance claims and documenting damage

Priority & Timing

Priority *

Required By Date (if "By Date" selected)

What happens next: Jen will be notified by email and will action dispatch within 24 hours. The item must already be marked Out of Service in RentalPoint.

✓

Repair Logged Successfully

The repair has been recorded and Jen has been notified by email.
Dispatch will be actioned within 24 hours.

Ensure the item is marked Out of Service in RentalPoint.